Handling Damaged, Defective, or Lost Items
1. Damaged or Defective Products
Despite quality checks, products may get damaged in transit due to courier mishandling. To request a replacement for misprinted, damaged, or defective items:
- Submit your request within 7 days of delivery.
- Provide unboxing videos, photos of the damaged product, and the original packaging.
- Requests after 7 days will incur reprinting charges.
Proof of defects:If you do not have an unboxing video of the order and we fail to verify the cause, Qikink is not liable for refunds/replacement of such products.
2. Exchanges or Returns for Wrong Sizes
If your customer ordered the wrong size or wants to return a product without any defects, this has to be handled at your expense by placing a new order. Please inform us within 2 days of receipt to process your exchanges. We will process your refund in 5-7 working days in case of return of goods.
3. Lost in Transit
For items lost during shipping, Formel Corporate issues a refund once the shipping status confirms the item is lost.
Delayed Order DeliveryIf an item isn’t attempted for delivery within 15 days via Air or 20 days via Surface, we can:Reproduce and re-ship the product to your customer.Receive a refund for the order.
4. Color Matching in DTG Printing
We use world-class digital printers with OEKO-TEX ECO PASSPORT-certified inks. The colors may not always match the provided designs exactly and could slightly differ. It’s recommended that you order test swatches before finalizing your design.
5. Careful Unboxing
Advise customers to unbox packages carefully. If damaged by scissors or sharp objects, refunds or replacements aren’t possible unless:
- Unpacking videos are provided.
- Images of the courier cover are sent.
6. Package Damage at Delivery
If the package appears damaged upon receipt, note the damage in the courier’s delivery remarks. This helps in claiming a refund from the courier service.
Handling Size Discrepancies
1. Size Discrepancies
For size issues, provide product images and size measurements to assist in checking with the production team.
Measurement tolerance:Please be aware that a measurement tolerance of ±0.5 inches is standard for apparel products and is not eligible for returns or refunds.
2. Exchanges or Returns for Wrong Sizes
If you customer ordered the wrong size or wants to return a product without any defects, the shipping charges will be borne by you. Please inform us within 2 days of receipt to process your exchanges. We will process your refund in 5-7 working days in case of return of goods.
Check out our size chart guide.
Wrong size: If you order the wrong size or wants to return a non-defective product, you handle it at your expense with a new order.